Terms of Service

Last updated: August 12, 2026

Agreement to Terms

By accessing or using the website of Dryout Masters LLC ("we," "us," or "our") at dryoutmasters.com, or by engaging our restoration services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you and Dryout Masters LLC.

Services

Dryout Masters LLC provides professional water damage restoration, storm damage repair, mold remediation, fire and smoke damage restoration, asbestos remediation, sewage cleanup, contents restoration, and related emergency services throughout the Phoenix metropolitan area. Our services are performed by IICRC-certified technicians using industry-standard equipment and techniques. The specific scope, timeline, and cost of services for each project are determined during our on-site inspection and are documented in a written service agreement prior to the commencement of work.

Service Agreements

All restoration and remediation projects require a signed service agreement or work authorization before work begins. The service agreement will outline the scope of work, estimated timeline, pricing structure, payment terms, and any applicable warranties. Emergency mitigation work necessary to prevent further damage may be initiated with verbal authorization, followed by a written agreement as soon as practicable. You are responsible for reviewing and understanding the terms of your service agreement before signing. Any changes to the scope of work will be documented in writing and require your approval before proceeding.

Website Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable local, state, or federal law
  • Attempt to gain unauthorized access to any portion of the website, server, or connected systems
  • Use automated tools, bots, or scrapers to extract data from the website without our written consent
  • Transmit any viruses, malware, or other harmful code
  • Interfere with the proper functioning of the website or disrupt access for other users
  • Submit false or misleading information through our contact forms or service request submissions

We reserve the right to restrict or terminate access to our website at our sole discretion, without notice, for any conduct that we believe violates these terms or is harmful to our business, other users, or third parties.

Insurance Coordination

Dryout Masters LLC works with all major insurance carriers and can coordinate directly with your insurance company to facilitate the claims process. We can submit documentation, estimates, and progress reports to your insurance adjuster on your behalf. However, please be aware that:

  • We do not guarantee insurance coverage for any services. Coverage decisions are made solely by your insurance carrier based on your policy terms.
  • You, as the property owner, are ultimately responsible for payment of all services rendered, regardless of insurance coverage or claim outcome.
  • We will make reasonable efforts to work within your insurance company's approved scope and pricing, but additional work beyond the covered scope may be necessary and will be your responsibility.
  • You are responsible for paying any applicable deductibles directly to Dryout Masters LLC.

Emergency Response

Dryout Masters LLC provides 24/7 emergency response services for water damage, fire damage, storm damage, and other urgent restoration needs. Our goal is to arrive on-site within 60 minutes of your emergency call; however, this is a target and not a guarantee. Actual response times may vary depending on factors such as current call volume, weather conditions, traffic, distance to your location, and the availability of technicians. We will communicate an estimated arrival time when you contact us and will make every reasonable effort to respond as quickly as possible.

Intellectual Property

All content on the Dryout Masters LLC website, including but not limited to text, graphics, logos, images, photographs, videos, icons, and software, is the property of Dryout Masters LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. The Dryout Masters name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Dryout Masters LLC. You may not use these marks without our prior written permission. You are granted a limited, non-exclusive, non-transferable license to access and view the content on our website for personal, non-commercial use only.

Limitation of Liability

To the fullest extent permitted by Arizona law, Dryout Masters LLC, its officers, directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of our website or services, regardless of the theory of liability. Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim. Nothing in these terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Dryout Masters LLC. These links are provided for your convenience and informational purposes only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Dryout Masters LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites.

Governing Law

These Terms of Service and any disputes arising out of or related to these terms or our services shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any legal action or proceeding relating to these terms shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Changes to These Terms

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically. If you do not agree to the updated terms, you must discontinue use of our website and services.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

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