Privacy Policy

Last updated: August 12, 2026

Introduction

Dryout Masters LLC ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at dryoutmasters.com, contact us for services, or otherwise interact with our business. By using our website or engaging our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Contact information: name, email address, phone number, and mailing address
  • Property information: service address, property type, and details about damage or restoration needs
  • Insurance information: insurance carrier, policy number, and claim number when applicable
  • Communication records: messages, emails, and notes from phone calls related to your service request
  • Payment information: billing address and payment method details (processed securely through third-party payment processors)

Information Collected Automatically

  • Device and browser information: IP address, browser type, operating system, and device identifiers
  • Usage data: pages visited, time spent on our website, referring URLs, and click patterns
  • Location data: general geographic location based on IP address
  • Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our water damage restoration, mold remediation, fire damage cleanup, and related services
  • To respond to your inquiries, service requests, and emergency calls
  • To coordinate with your insurance company on claims and billing
  • To schedule appointments, dispatch technicians, and communicate project updates
  • To process payments and send invoices
  • To send service-related communications, including appointment confirmations, progress updates, and follow-up surveys
  • To comply with legal obligations and regulatory requirements
  • To improve our website, services, and customer experience
  • To protect against fraud, unauthorized activity, and security threats

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

  • Insurance companies: We share relevant project and contact information with your insurance carrier to facilitate claims processing and direct billing, only with your authorization.
  • Service providers: We may share information with trusted third-party vendors who assist us in operating our business, such as payment processors, communication platforms, and IT service providers. These parties are contractually obligated to protect your information.
  • Subcontractors: When specialized restoration work requires subcontracted services, we may share relevant project details with licensed and insured subcontractors.
  • Legal compliance: We may disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, safety, or property of Dryout Masters LLC, our customers, or the public.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, restricted employee access, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. We use:

  • Essential cookies: Required for the website to function properly, including session management and security features.
  • Analytics cookies: We use Google Analytics to collect anonymous usage data that helps us improve our website. Google Analytics uses cookies to track visitor interactions. You can learn more about Google's privacy practices at policies.google.com/privacy.
  • Functional cookies: Used to remember your preferences and provide enhanced features.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to legal and contractual retention requirements.
  • Opt-out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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